Customer Information & Services
If you have any suggestions of how we can improve our facilities why not get in touch with us by using our contact us form. Where viable we'll endeavour to address every suggestion.
Housekeeping
We take great pride in maintaining levels of cleanliness throughout the shopping centre. We have a team of dedicated staff who work hard to ensure that whenever you choose to visit, you can enjoy your shopping experience at Bury Street Shopping Centre.
Should you ever have cause to comment on our Housekeeping standards, we would like to hear from you. Only by requesting, receiving and acting upon our customers' feedback can we improve. Please email us giving us as much relevant information as possible ‐ including your name and contact telephone number ‐ and, if requested, we will get back to you as soon as we can. Alternatively, feel free to call us on 0345 838 7627.
Lost Property
If you lose any personal property whilst in the shopping centre, please notify us as soon as you can by calling 0345 838 7627 or email us giving us as much relevant information as possible ‐ including your name and contact telephone number ‐ and we will get back to you as soon as we can.
Security
The safety and security of our shoppers is paramount. We take great pride in the safe and secure environment we provide and work hard to ensure that, whenever you choose to visit, you can enjoy your shopping experience at Bury Street Shopping Centre.
If there is anything you would like to discuss regarding a security issue at Bury Street Shopping Centre, please email us giving us as much relevant information as possible - including your name and contact telephone number - and, if requested, we will get back to you as soon as we can. Alternatively, feel free to call us on 0345 838 7627.
Public Convenience
Public Toilets
Public toilets are located at the rear of the Charter multi-storey car park.
Disabled Toilets
Radar keys are available from the councils local service point at Abbey House, please telephone 01235 520 202. A disabled toilet is also located in Abbey House.
Pedestrianised zone
Please note that the precinct at Bury Street is fully pedestrianised. Cycling is strictly prohibited in this area.